LiveChat pricing and AI Agent cost in 2026
LiveChat costs $19 to $79 per user a month, plus about $0.99 per extra AI resolution. See three worked monthly totals and when a flat chatbot costs less.
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LiveChat costs $19 per user per month on Essential and $79 per user on Growth with annual billing, or $25 and $99 billed monthly. The AI Agent is capped by plan: 10 AI resolutions a month on Essential and 200 on Growth, and extra resolutions are sold in packs of 50 for $49.50. That works out to about $0.99 for each resolution beyond the cap.
People searching for LiveChat pricing usually want to know what a small team really pays once the AI Agent is switched on. This guide shows the plan table, the add-on meter and three worked monthly totals, then explains when a flat website chatbot is the cheaper way to answer visitors. Figures come from livechat.com/pricing, checked November 1, 2026.
If your goal is answers, lead capture and bookings on your site, try the ChatBotWidget website AI chatbot first. Site is $49 monthly or $24 per month billed yearly with 700 AI replies. Business is $99 monthly or $49 per month billed yearly with 1,500 replies and actions. Compare allowances on the flat plan pricing page.
LiveChat plans and prices
| Plan | Annual billing | Monthly billing | AI Agent allowance |
|---|---|---|---|
| Essential | $19 per user per month | $25 per user | 1 agent, 10 AI resolutions a month |
| Growth | $79 per user per month | $99 per user | 10 agents, 200 AI resolutions a month |
| Enterprise | Custom | Custom | Agreed in a custom offer |
LiveChat says annual billing saves up to 24%. Essential includes chat and inbox, omnichannel messaging, ticketing, 3 proactive campaigns, 3 workflow rules and 60 days of conversation history. Growth adds chat supervision and takeover, shared canned responses, team reports, unlimited history, 30 proactive campaigns and 10 workflow rules. Enterprise adds custom AI agents, SSO, audit logs, a white-label widget and SOC 2 Type 2 reporting.
The AI resolution meter
The seat price is only part of the bill once you rely on the AI Agent. LiveChat sells an extra package of 50 AI resolutions for $49.50, listed for both Essential and Growth. Divide it out and each resolution costs $0.99. A 100,000 API call package is $29.50 if your integrations need it.
The Essential allowance of 10 resolutions is a trial in practice. A site that gets even 100 chats a month the bot can fully handle will buy extra packs from the first month. The page does not say whether the allowance is pooled per account or counted per seat, so ask before you budget a team of five on the assumption that it multiplies. The totals below treat it as one pool per account.
The page also does not list prices for the sister products ChatBot or HelpDesk, so the numbers here cover LiveChat alone.
Three worked monthly totals
These are hypothetical examples. They use the published seat prices, round extra resolutions up to whole packs of 50 and ignore taxes and API packs.
Two Essential seats, annual billing, 200 AI resolutions
Seats cost 2 x $19 = $38. Ten resolutions are included, leaving 190, which needs 4 packs at $49.50 = $198. Total is $38 + $198 = $236 a month.
Three Growth seats, annual billing, 1,000 AI resolutions
Seats cost 3 x $79 = $237. With 200 included, 800 are billable, which is 16 packs at $49.50 = $792. Total is $237 + $792 = $1,029 a month.
One Essential seat, monthly billing, 100 AI resolutions
One seat costs $25. With 10 included, 90 are billable, which needs 2 packs = $99. Total is $25 + $99 = $124 a month.
For comparison, ChatBotWidget Business is $99 monthly or $49 per month billed yearly with 1,500 AI replies. A reply and a resolution are different units, since one conversation can use several replies, so measure your own chats before assuming either plan fits. The shape of the bill is the point. A flat plan stays the same when traffic doubles, while a per-resolution meter grows with every solved question.
When LiveChat is the right choice
LiveChat suits teams that staff a live inbox and want people talking to visitors in real time, with the AI Agent covering the overflow. Chat supervision, takeover, ticketing and team reports on Growth matter if you run a support desk with several agents. It also fits ecommerce stores that want to sell through Shopify chat and proactive campaigns inside one tool.
If your team is two or more people answering chats all day, the seat cost is the product you are buying, and the AI allowance is a bonus. Budget the seats honestly and treat extra resolution packs as a variable cost that needs a monthly check.
When a flat website chatbot costs less
A flat chatbot is cheaper when visitors mainly ask about hours, services, pricing and availability, and nobody on your team wants to sit in an inbox. ChatBotWidget answers from your published pages, books meetings through Calendly or Cal.com, and passes leads to your CRM through HubSpot, Pipedrive or a webhook. You pay one price whether the bot handles 200 chats or 2,000.
| Point | LiveChat with AI Agent | ChatBotWidget Business |
|---|---|---|
| Pricing unit | Per user plus $0.99 per extra AI resolution | $99 monthly or $49 per month billed yearly, 3 seats included |
| AI allowance | 10 or 200 resolutions a month by plan | 1,500 AI replies a month |
| Best for | Staffed live chat with AI overflow | Always-on answers, leads and bookings |
| Ticketing and supervision | Included | Handoff to your team inbox |
| Bookings | Through integrations | Calendly or Cal.com built in |
It does not replace a full ticketing desk. If you need shared inboxes and agent supervision, LiveChat is a fair base. When AI conversations start generating leads, an AI media buyer that sends paid traffic to the pages your bot answers from is a sensible next step. For related budgets, read how Intercom Fin pricing and Zendesk AI pricing add per-resolution charges to seats, see the Tidio pricing breakdown, or the AI chatbot cost guide.
LiveChat pricing FAQ
How much does LiveChat cost per month?
LiveChat Essential is $19 per user per month on annual billing or $25 billed monthly. Growth is $79 per user annually or $99 monthly. Enterprise is custom. Annual billing saves up to 24%. The AI Agent is limited by plan, so heavier AI use adds package costs.
How much do extra AI resolutions cost on LiveChat?
LiveChat sells extra AI resolutions in packs of 50 for $49.50, listed for Essential and Growth. That is about $0.99 per resolution. Essential includes 10 resolutions a month and Growth includes 200, so any busy site buys extra packs.
Is there a LiveChat plan with unlimited AI?
No published plan has unlimited AI. Essential includes 10 resolutions and Growth 200 a month. Enterprise volume is agreed in a custom offer. Teams that want predictable cost for website answers often pick a flat chatbot plan instead.
Is a flat chatbot cheaper than LiveChat?
For answers, leads and bookings with no staffed inbox, usually yes. At 1,000 AI resolutions on LiveChat Growth the example above reaches about $1,029 a month, while ChatBotWidget Business is $99 monthly. If you need live agents and supervision, LiveChat can still be the better fit.