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ChatBotWidget

AI chatbot features that do the whole job

ChatBotWidget answers visitors from your own pages with citations, hands hard questions to your team, runs actions such as tickets and bookings, and reports what happened. Everything below is in the panel today.

Compare plans

Knowledge

Trained on your site, your files and your notes

Give it a web address and it reads your sitemap and pages. Add the documents that never made it onto the website and paste short notes for the things only your team knows.

  • Website pages and sitemaps

    Robots rules are respected, pages are added up to your plan limit.

  • Files

    PDF, DOCX and TXT price lists, manuals and policies.

  • Text snippets

    Opening hours, internal FAQ or a short answer you want used word for word.

  • Automatic re-sync

    Weekly on Site, daily on Business and up, plus a re-sync button.

Support lead reading a handed over conversation at her desk

Handoff and inbox

When it should not answer, a person does

A bot that guesses costs you more than one that says it does not know. Handoff moves the visitor to your team with the whole conversation attached.

  • The bot is not confident in its sources
  • The visitor asks for a person
  • The message contains words you choose, such as refund
  • Your reply limit is reached for the period

You get an email alert for each new handoff and work through them in the shared inbox, where a reply is written once and the case is marked resolved. Read more about running a customer service chatbot with clean handoff rules.

Actions and sales mode

From answering to getting things done

On Business and up the bot can act on your systems and qualify buyers. Full detail on the AI chatbot actions page.

Create ticket

Into your inbox or your helpdesk webhook.

Save lead to CRM

HubSpot, Pipedrive or any webhook.

Book a meeting

Your Cal.com or Calendly page, prefilled.

Call your API

Order status, stock or delivery slots.

Look up customer

Fetch account data by email.

Sales mode

The bot asks one short qualifying question when it helps (need, size, timeline), recommends the matching product or plan from your pages and, when the visitor fits, saves the lead with their answers. Built for an AI sales agent on your website.

Leads and analytics

See what visitors ask and what the bot resolved

Every conversation, lead and action is stored in your workspace, so you can measure the bot instead of trusting it.

Widget design and languages

Looks like your brand, speaks your visitor's language

Colour, title, greeting, up to four quick replies, left or right position, a round bubble or a labelled launcher, and a tone of friendly, professional or concise. A live preview updates as you type.

The bot detects the visitor's language and answers in it, across 30+ languages, even when your pages are in English only. You can also fix one language per bot. Install details are on the chatbot widget page.

Multi site and Agency

Tools for teams that run many bots

  • Team roles

    Owner, editor and viewer seats.

  • Bot templates

    Save a setup once, reuse it on the next site.

  • Client workspaces

    Up to 25 clients, each with its own bots and login.

  • Usage per client

    Reply allocation and a report for every client.

  • White label

    Your logo, colours and panel on your domain.

  • SSO and audit log

    Included on Agency, with priority support.

White label for agencies
Agency colleagues comparing client chatbot dashboards on two monitors

Feature questions

Limits for each feature are on the pricing page.

What features does an AI chatbot for a website need?

At minimum it should answer from your own content with a link to the source, hand unclear questions to a person and fit your brand. ChatBotWidget adds actions (tickets, CRM leads, bookings, API calls), sales mode, a shared inbox, lead export, analytics and white label for agencies.

Where does the bot get its knowledge?

From your website pages and sitemap, from files you upload (PDF, DOCX, TXT) and from text you paste into the panel. It re-reads your site weekly on Site and daily on Business and up, and you can re-sync by hand at any time.

Can a person take over a conversation?

Yes. When the bot is unsure, when the visitor asks for a person or when a limit is reached, the conversation moves to your inbox with the full history and the visitor's email. You get an email alert, reply from the panel and mark the case resolved when it is done.

Which plans include actions and sales mode?

Business, Multi site and Agency. The Site plan answers questions, cites sources and hands off to your inbox, but it does not run actions or qualify leads.

Can I see what questions the bot could not answer?

Yes. Unanswered questions are listed in the knowledge panel of each bot, so you can add the missing page, file or text once and close the gap.

Workshop owner at the bench while the website answers customers

See every feature on your own website

Enter your address, the demo bot reads your pages and answers with citations in about a minute.

Goal
Colour