E-commerce chatbot for questions before and after checkout
An e-commerce chatbot answers shoppers on your online store: product, sizing, shipping and returns questions before checkout, order status and damaged item reports after it. ChatBotWidget learns your catalog pages and checks orders through your store API.
- Any store platform
- Product recommendations
- Order status through your API
Trailmade
Trailmade assistant, replies instantly
Waterproof trail cap
$34
Grip trail socks, 3 pack
$29
One bot for both halves of the order
Pre-sale questions decide whether the cart gets paid. Post-sale questions decide whether the customer comes back. The same widget covers both.
On Shopify, follow the Shopify chatbot guide. On WooCommerce, the WordPress chatbot install applies as is.
Before checkout
- Size and fit from your size charts
- Materials, care and compatibility
- Shipping times and costs by country
- Payment options and discounts on your pages
- Product picks when sales mode is on
After checkout
- Order status by number and email
- Return window and how to start a return
- Damaged or missing items as a ticket
- Refund requests handed to a person
- Account details through Look up customer
What the chatbot does at each stage of the purchase
Use this to decide which actions to switch on first.
| Stage | Typical question | Chatbot response | Setup |
|---|---|---|---|
| Browsing | Is this jacket warm enough for winter | Answers from the product page | Knowledge only |
| Deciding | Which of these two should I get | Asks one question, recommends | Sales mode |
| Checkout | Do you ship to Ireland, how long | Answers from the shipping page | Knowledge only |
| Waiting | Where is my order | Looks up status by number and email | Call your API |
| Delivered | One item is broken | Opens a ticket with the summary | Create ticket |
| Unhappy | I want my money back | Hands off to your team | Handoff keyword |
For a deeper look at refunds, address changes and other cases a person should own, see the customer service chatbot page.
Connected to your store, not guessing about it
The bot never invents order data. It calls the endpoints you set up, shows what they return and says so when there is no match. Every call is logged with its result and timing.
Want it to push products harder? Sales mode turns it into an AI sales agent that recommends and qualifies.
Plans by catalog size and number of stores
Business fits a single store with 2,000 pages, order lookup and 1,500 action calls. Run several stores or brands on Multi site with 5 bots.
Site
One business website with support questions
Billed $288 yearly, you save 50% Billed monthly, cancel any time
- 1 website and 1 bot
- 300 pages and 20 files of knowledge
- 700 AI replies per month
- Widget designer and 30+ languages
- Citations to your source pages
- Human handoff to your inbox
- Weekly automatic re-sync
Business
Best for actionsA business that wants actions and leads
Billed $588 yearly, you save 50% Billed monthly, cancel any time
- Everything in Site
- 2,000 pages and 100 files
- 1,500 AI replies per month
- 1,500 action calls per month
- Tickets, CRM leads, bookings, API calls
- Sales mode with lead qualification
- Remove our branding, 3 seats
- Daily re-sync
Multi site
A company with several sites or brands
Billed $1,788 yearly, you save 50% Billed monthly, cancel any time
- Everything in Business
- 5 websites and 5 bots
- 10,000 pages and 500 files
- 4,500 AI replies per month
- 4,500 action calls per month
- 10 seats with roles
- Advanced analytics and CSV export
- Reusable bot templates
Agency
Agencies and software houses
Billed $4,788 yearly, you save 50% Billed monthly, cancel any time
- 25 client workspaces and bots
- 50,000 pages and 2,000 files
- 12,000 AI replies per month
- 12,000 action calls per month
- Full white label with your domain
- Client logins and usage reports
- Templates across clients
- SSO, audit log, priority support
Prices in USD. Yearly billing halves the monthly price. Upgrades are charged right away and the new limits start once paid. Compare every limit
E-commerce chatbot questions
Something else on your mind? Write to [email protected].
What can an e-commerce chatbot do for an online store?
Before the sale it answers product, sizing, shipping and payment questions and recommends products from your catalog pages. After the sale it checks order status through your API, opens tickets for damaged items and hands refunds to your team.
Which store platforms does it work with?
Any store where you can add a script tag: Shopify, WooCommerce, BigCommerce, Wix, Squarespace and custom builds. Order lookup works with any platform that can answer an HTTPS request with order status.
Can it recommend products?
Yes. With sales mode on, it asks one short question about what the shopper needs and suggests matching products, linking the product pages. It recommends only what your pages show.
How many products can it learn?
Site reads up to 300 pages, Business 2,000 and Multi site 10,000. Each product page counts as one page, along with collections, policies and guides.
Does it handle returns and refunds on its own?
It explains your return policy from your policy page. Actual refunds involve money, so add refund to the handoff keywords or use the Create ticket action, and a person decides.
Can we run separate bots for several stores?
Yes. Multi site gives 5 bots, one per store or brand, each with its own knowledge, look and actions, managed from one account.
Ask your own store a shopper question
Enter your store address and ask for a recommendation, a delivery time or your returns rule.