Contact us by email
Write to [email protected]. A person reads every message and answers in writing on business days, with the exact steps to fix the problem or the answer to your question.
[email protected]Already a customer
Most changes happen in your panel: knowledge sources, actions, team and widget look. When you write to us, send it from the email on your account and name the bot, so we can open it right away.
Billing and invoices
In the panel under Billing you change plan, and under Invoices and card you update the card, download invoices or cancel. Anything else about a charge, email us from the address on the account.
Security and DPA
Questionnaires, the data processing agreement and vulnerability reports go to the same address. See the security overview.
Agencies and larger teams
Custom limits above the Agency plan are set by email, no call needed. Start with the agency page.
You, 09:12
The bot on shop.example quotes the old returns window. We changed /returns yesterday.
ChatBotWidget support, 09:41
We re-synced /returns for you. The bot now cites the 30 day window. Next time, press Re-sync on the Knowledge tab.
Get a faster answer
Answers you may not need to ask for
How it works
From your web address to a live bot, step by step.
Pricing and limits
Every plan, every limit, monthly and yearly prices.
Try the demo
Build a bot from your own pages and ask it anything.
Common questions about accuracy, setup and data are answered in the homepage FAQ and in the guides.