Terms of service

1. Who we are and what these terms cover

The chatbotwidget.ai service (the “Service”) is provided by the administrator of the chatbotwidget.ai service (“we”, “us”). The Service lets you build an AI chatbot from your own content, place it on your website, connect actions and manage conversations and leads in an online panel. These terms apply to everyone who creates an account or buys a plan (“you”). Contact: [email protected].

If you accept these terms on behalf of a company, you confirm that you may bind that company.

2. Account

You need a valid email address to create an account. Keep your sign-in details safe and tell us at once if you suspect someone else uses your account. You are responsible for the actions of team members and client users you invite.

3. Demo

The homepage demo builds a limited bot from a public website address. It is free, limited in pages and messages, and not part of any plan. Demo data is deleted automatically after 7 days.

4. Plans and subscriptions

• The Service is sold as subscription plans billed monthly or yearly. Prices and limits are shown on the pricing page at the time of purchase. There is no free plan.
• A subscription renews automatically at the end of each billing period for the same period, until you cancel it.
• Limits such as AI replies and action calls are counted as usage within the billing period. Deleting bots, conversations or sources does not restore used limits. Unused limits do not carry over.
• Moving to a higher plan or from monthly to yearly billing is charged right away for the difference, and the new limits apply once the payment succeeds. Moving to a lower plan takes effect as described in the panel and gives no refund to your card.
• You can cancel at any time in the panel. Cancellation stops the next renewal. You keep access until the end of the period you already paid for.

5. Payments

Payments are made by card through our payment processor. Prices are in US dollars. Taxes are added where the law requires it. You receive an invoice for every charge. If a renewal payment fails, we may suspend the paid features until the payment succeeds.

6. Payments are final

All payments are final and are not refunded, including for partly used periods and for cancellation before the end of a period. The only exceptions are:

• a duplicate charge for the same subscription and period;
• a charge that you did not authorize, once that is proven;
• a total outage of the Service that we cause and that lasts for the greater part of a billing period.

To claim one of these exceptions, write to [email protected] from the email on the account.

7. Right of withdrawal for consumers in the EU

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract. When you buy a plan, you ask us to start providing the Service immediately and acknowledge that your right of withdrawal expires once the Service has been fully provided during that period, or, for digital content and services, once performance has begun with your prior express consent. By buying a plan and starting to use it, you give that consent. The Service is intended mainly for businesses.

8. Your content and your bot

• You keep all rights to the content you connect. You give us the permission needed to store and process it to run your bots.
• You are responsible for your bot's content, settings and actions, and for checking that answers based on your content are correct for your business.
• You must have the right to use every page, file and system you connect, including the APIs and accounts used by actions.
• Answers are generated by a language model from your sources. They can contain mistakes. Do not configure a bot to give binding legal, medical or financial advice without human review.

9. Your visitors' data

For conversations, leads and other data collected through your bot, you are the controller and we are your processor. You are responsible for informing your visitors, for having a legal basis and for answering their requests. We process that data only to provide the Service, on your instructions and under our data processing agreement, which forms part of these terms for paid plans. We do not use it to train language models.

10. Acceptable use

You may not use the Service to:

• break the law, infringe the rights of others or process data you have no right to process;
• spread malware, spam, phishing, scams or deceptive content;
• impersonate another person or company, or hide that visitors are talking to an AI where the law requires disclosure;
• collect special category data or data of children without a legal basis and proper safeguards;
• attempt to bypass limits, rate limits or security, reverse engineer the Service or resell it outside the Agency plan;
• overload the Service or crawl websites you are not allowed to crawl.

We may suspend a bot or an account that breaks these rules. Where possible we warn you first and give you time to fix the problem.

11. Agency plan and white label

On the Agency plan you may offer bots to your own clients under your brand. You set your own prices and bill your clients. You remain our customer and are responsible for your clients' use of the Service under these terms.

12. Availability

We work to keep the Service available at all times, but maintenance and events beyond our control can cause interruptions. Where a plan includes an uptime commitment, its terms apply as published for that plan.

13. Liability

To the extent allowed by law, we are not liable for indirect or consequential loss, lost profit or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the event. Nothing in these terms limits liability that cannot be limited by law, or the rights consumers have under mandatory law.

14. Ending the contract

You can stop using the Service and close your workspace at any time. We may end the contract for serious or repeated breach of these terms. After the end, your data is deleted as described in the privacy policy.

15. Changes to these terms

We may update these terms. We announce material changes to account holders by email before they take effect. If you do not agree, you can cancel before the next renewal.

16. Complaints and disputes

Send complaints to [email protected]. We answer within 14 days. Consumers in the EU may also use the out-of-court dispute resolution bodies available in their country.