Tidio alternative built around an AI agent
Looking for a Tidio alternative where AI does most of the work? ChatBotWidget is an AI agent trained on your website. It answers with sources, runs tickets, bookings and order lookups, and hands the rest to your team in one inbox.
- AI first, people when needed
- Order lookup and tickets
- White label for agencies
How a conversation moves
Visitor asks
Any page, any hour, any language
AI agent
Trained on your site and files
Your team, only when needed
Unsure, asked for a person or your keywords
Live chat first, or AI agent first
Both approaches are valid. Tidio is known as a live chat and helpdesk tool for small businesses and online stores, with an AI agent alongside. ChatBotWidget starts from the AI agent. Pick the one that matches how your team wants to work.
Live chat first fits when
- Agents are online most of the day
- Most chats need a personal touch
- You sell high value items one by one
- Your team wants a full helpdesk suite
AI agent first fits when
- Questions repeat and the answers are on your site
- Nobody is online at night or weekends
- You want tickets, leads and bookings done in the chat
- You are an agency running bots for clients
Questions to settle before you switch from Tidio
Compare products on the work you need done, not on feature lists. These are the points that usually decide it, with how ChatBotWidget answers them.
| Question | What to look for | ChatBotWidget |
|---|---|---|
| Who answers first | AI on every chat, or only when agents are away | The AI agent, on every chat |
| Where answers come from | Your own pages, with a way to check the source | Your pages and files, source linked |
| What it can do, not just say | Tickets, CRM, bookings, your own systems | Five action types from Business |
| What you pay for | Seats, conversations, AI resolutions or replies | AI replies and action calls per month |
| How handoff works | Clear rules and a place for the team to reply | Three rules and one inbox |
| Agencies and resellers | Client workspaces and your own brand | Agency plan with full white label |
Check each vendor site for current plans and features before deciding. Also comparing AI chatbot builders? See the Chatbase alternative page.
Ready for online stores out of the box
Product questions from your catalog pages, order status through your API, tickets for damaged parcels and refunds passed to a person. All from one line in your theme.
Read the Shopify chatbot install guide, or how the customer service chatbot hands off to your team.
Fernway help
Fernway assistant, replies instantly
Priced by AI replies, not by agent seats
Plans include a monthly number of AI replies and action calls, with seats added as you grow: Business 1,500 replies and 3 seats, Agency 12,000 replies and 25 seats.
Site
One business website with support questions
Billed $288 yearly, you save 50% Billed monthly, cancel any time
- 1 website and 1 bot
- 300 pages and 20 files of knowledge
- 700 AI replies per month
- Widget designer and 30+ languages
- Citations to your source pages
- Human handoff to your inbox
- Weekly automatic re-sync
Business
Best for actionsA business that wants actions and leads
Billed $588 yearly, you save 50% Billed monthly, cancel any time
- Everything in Site
- 2,000 pages and 100 files
- 1,500 AI replies per month
- 1,500 action calls per month
- Tickets, CRM leads, bookings, API calls
- Sales mode with lead qualification
- Remove our branding, 3 seats
- Daily re-sync
Multi site
A company with several sites or brands
Billed $1,788 yearly, you save 50% Billed monthly, cancel any time
- Everything in Business
- 5 websites and 5 bots
- 10,000 pages and 500 files
- 4,500 AI replies per month
- 4,500 action calls per month
- 10 seats with roles
- Advanced analytics and CSV export
- Reusable bot templates
Agency
Agencies and software houses
Billed $4,788 yearly, you save 50% Billed monthly, cancel any time
- 25 client workspaces and bots
- 50,000 pages and 2,000 files
- 12,000 AI replies per month
- 12,000 action calls per month
- Full white label with your domain
- Client logins and usage reports
- Templates across clients
- SSO, audit log, priority support
Prices in USD. Yearly billing halves the monthly price. Upgrades are charged right away and the new limits start once paid. Compare every limit
Questions about switching
Something else on your mind? Write to [email protected].
What is the main difference between ChatBotWidget and Tidio?
Tidio is a customer service platform that combines live chat, ticketing and an AI agent. ChatBotWidget is built the other way round: an AI agent trained on your site answers and acts first, and people step in through handoff when needed.
Is ChatBotWidget right for my team if we want live chat?
If your team wants to staff a chat window all day and talk to most visitors in person, a live chat platform fits that better. ChatBotWidget suits teams that want most questions answered and handled without a person, with a clear handoff for the rest.
Does ChatBotWidget work for online stores?
Yes. It answers from product and policy pages, recommends products in sales mode and, on Business and higher, checks order status through your API and opens tickets for damaged items.
Can people still reply to customers in ChatBotWidget?
Yes. Handed off conversations go to the inbox in your panel with the thread and the email the visitor left. Your team replies, assigns and resolves them there.
How do I test it before switching?
Build a demo bot from your own website on the homepage, at no cost and without an account, and ask it the questions your customers send most. Plans are paid, monthly or yearly.
See how much it handles without a person
Enter your website and send the five questions your team answers most. Count how many needed a human.