Freshchat pricing and Freddy AI session cost in 2026
Freshchat is free for 10 agents, then $19 to $79 per agent, plus $49 per 100 Freddy AI sessions. See three monthly totals and when a flat chatbot is simpler.
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Freshchat costs $0 for up to 10 agents on Free, then $19, $49 and $79 per agent per month on Growth, Pro and Enterprise when billed annually. Freddy AI Agent is sold separately at $49 per 100 sessions. A 5 agent team on Pro with 1,000 AI sessions a month lands near $735, and the pricing page does not list monthly-billing rates.
Freshchat is the live chat product from Freshworks, and the number on the pricing page is only part of the bill. The AI sessions are metered in packs, the plan you need depends on how many agents answer chats, and Freshworks sells a second, higher-priced bundle (Freshdesk Omnichannel) that includes the same chat. This guide lays out the published figures, three worked monthly totals and when a flat website chatbot is the simpler purchase. Figures come from freshworks.com live chat pricing, checked November 6, 2026.
If you mainly want answers, lead capture and bookings on your site, start with the ChatBotWidget website AI chatbot. Site is $49 monthly or $24 per month billed yearly with 700 AI replies. Business is $99 monthly or $49 per month billed yearly with 1,500 replies and actions. See both on the flat plan pricing page.
Freshchat plans and prices
| Plan | Price per agent per month (annual billing) | Notes |
|---|---|---|
| Free | $0 | Up to 10 agents, 100 campaign contacts per account per month |
| Growth | $19 | Entry paid plan |
| Pro | $49 | Middle tier |
| Enterprise | $79 | Top published tier |
The page has a monthly and annual toggle but does not show the monthly-billing price per agent, so plan around the annual numbers only if you will commit for the year. There is a 14 day trial with instant access to the Enterprise plan, and the account is suspended if you do not pick a paid plan when it ends.
What Freddy AI costs on top
Freddy AI Agent is the bot that answers visitors. Freshworks lists it at $49 per 100 sessions on the live chat page. That is about $0.49 per session. A session is a conversation the AI handles, so a site with 1,000 AI chats a month is buying ten packs.
The Freshdesk page, which sells the bundled Omnichannel product, shows different numbers: Growth $19, Pro $55 and Enterprise $89 per agent per month, 500 included Freddy AI Agent sessions (once per account, which reads like a trial allowance), the same $49 per 100 additional sessions, and a Copilot add-on at $29 per agent on Pro and Enterprise. Chat only buyers should use the live chat page, and anyone who also needs a ticketing help desk should price the bundle.
Three worked monthly totals
These are hypothetical examples built from the published prices. They ignore tax and assume annual billing.
A 3 agent team on Growth with 300 AI sessions
Three agents at $19 is $57. Three packs of 100 sessions at $49 is $147. Total is $204 a month.
A 5 agent team on Pro with 1,000 AI sessions
Five agents at $49 is $245. Ten packs of 100 sessions is $490. Total is $735 a month. The AI is two thirds of the bill.
A 10 agent team on Enterprise with 2,000 AI sessions
Ten agents at $79 is $790. Twenty packs of sessions is $980. Total is $1,770 a month.
For comparison, ChatBotWidget Business is $99 monthly or $49 per month billed yearly with 3 seats and 1,500 AI replies. A reply and a session are different units, since one session can use several replies, so measure your own chats before comparing. The shape of the bill is the point. Freshchat stays inexpensive while the AI is idle, and the cost grows with every chat the bot handles. A flat plan does not.
When Freshchat is the right choice
Freshchat suits teams that already live in Freshworks products, want agents to hand chats to a ticketing help desk, and expect humans to answer most conversations. The free plan for up to 10 agents is generous for a team that only needs a basic inbox, and the paid tiers add routing, campaigns and reporting. If the AI is an occasional helper rather than the front line, the per-session pack cost stays small.
When a flat website chatbot is simpler
A flat chatbot is the better fit when visitors mostly ask about hours, services, pricing and availability, and the goal is a booked meeting or a captured lead rather than a staffed inbox. ChatBotWidget answers from your published pages, books meetings through Calendly or Cal.com, and sends leads to your CRM through HubSpot, Pipedrive or a webhook. You pay one price whether the bot handles 200 chats or 2,000.
| Point | Freshchat with Freddy AI | ChatBotWidget Business |
|---|---|---|
| Pricing unit | Per agent plus $49 per 100 AI sessions | $99 monthly or $49 per month billed yearly, 3 seats included |
| AI cost at 1,000 chats | About $490 a month | Included in the plan allowance of 1,500 replies |
| Best for | Human agent inbox with AI help | Always-on answers, leads and bookings |
| Bookings | Through integrations | Calendly or Cal.com built in |
| Help desk tickets | Via Freshworks bundle | Not included |
It does not replace a full help desk. If you also need a shared ticket queue, Freshworks is a fair base. If your chat leads to demos or consultations, pair the bot with scheduling software for client meetings so booked calls land on the right calendar. For related budgets, read how Crisp pricing mixes workspace plans with AI credits, how LiveChat pricing adds resolution packs to seats, how Intercom Fin pricing charges per outcome, or the AI chatbot cost guide.
Freshchat pricing FAQ
How much does Freshchat cost per month?
Freshchat is free for up to 10 agents, then $19, $49 and $79 per agent per month on Growth, Pro and Enterprise with annual billing. Freddy AI Agent adds $49 per 100 sessions. The page does not show monthly-billing prices.
Is Freshchat free?
There is a Free plan for up to 10 agents with 100 campaign contacts per account per month. It does not include paid AI sessions. The 14 day trial gives access to the Enterprise plan, and the account is suspended if you do not choose a paid plan afterward.
How much does Freddy AI cost?
Freddy AI Agent is listed at $49 per 100 sessions, about $0.49 per session. A site with 1,000 AI conversations a month pays $490 for sessions on top of agent seats. The Freshdesk bundle page also lists a Copilot add-on at $29 per agent.
Is a flat chatbot cheaper than Freshchat?
For answers, leads and bookings with high AI volume, usually yes. ChatBotWidget Business is $99 monthly for 1,500 AI replies, while 1,000 Freddy sessions alone cost $490. If your team needs a ticketing help desk, Freshworks can still be the better fit.