Customer service chatbot that knows when to call a person
A customer service chatbot answers routine questions about orders, delivery, returns and policies around the clock. ChatBotWidget resolves them from your own help content and passes anything it cannot settle to a person, with the full conversation attached.
- Handoff on every plan
- Your rules, your keywords
- Full thread in the inbox
Lumen help
Lumen assistant, replies instantly
Address changes need a person. Leave your email and the team replies to you directly.
Three handoff rules, all in your hands
Good service is knowing what not to answer. You decide when the bot steps aside, in one screen of settings.
Want the bot to troubleshoot from product docs and open tickets in your helpdesk too? That setup is on the AI customer support chatbot page.
No answer in your content
low confidenceThe bot found nothing that covers the question. It says so plainly, asks for an email and opens a handoff, instead of guessing.
The visitor asks for a person
visitor requestPhrases like "talk to someone" or "real person" end the bot turn at once. The visitor never has to argue with it.
Your keywords appear
keywordAdd words such as refund, cancel, chargeback or complaint. A message with one of them goes straight to your team.
Bot or person, request by request
A quick way to plan your setup. The left column is what customers write, the right two show who should take it.
| Customer request | Chatbot | Person |
|---|---|---|
| When do you open on Sunday | Answers from your contact page | Not needed |
| What is your return window | Answers with the policy link | Not needed |
| Where is my order | Checks status through your API (Business) | Only if the API has no answer |
| My item arrived broken | Opens a ticket with the summary (Business) | Decides replacement or refund |
| I want a refund | Hands off on your keyword | Handles the money |
| Change my address after dispatch | Collects the email and hands off | Contacts the carrier |
Order questions are the biggest share for shops. The e-commerce chatbot page shows the order status setup.
Visitor 4821
Wants to talk to someone
requestYour reply
Hi Sam, done. The new address is on the order and the carrier has it.
One inbox for every conversation the bot passes on
Each handoff shows why it happened, what the customer wrote and the email they left. Reply, assign it to a colleague, then mark it resolved.
- Reason on every handoff: keyword, request or no answer
- Full thread including the pages the bot cited
- Team seats so the right person picks it up
- Analytics with resolution and handoff rates
Handoff and inbox come with every plan
Site gives one support bot 700 replies a month with handoff to your inbox. Business adds tickets for your helpdesk, 3 seats and daily re-sync.
Site
Best fitOne business website with support questions
Billed $288 yearly, you save 50% Billed monthly, cancel any time
- 1 website and 1 bot
- 300 pages and 20 files of knowledge
- 700 AI replies per month
- Widget designer and 30+ languages
- Citations to your source pages
- Human handoff to your inbox
- Weekly automatic re-sync
Business
Best for actionsA business that wants actions and leads
Billed $588 yearly, you save 50% Billed monthly, cancel any time
- Everything in Site
- 2,000 pages and 100 files
- 1,500 AI replies per month
- 1,500 action calls per month
- Tickets, CRM leads, bookings, API calls
- Sales mode with lead qualification
- Remove our branding, 3 seats
- Daily re-sync
Multi site
A company with several sites or brands
Billed $1,788 yearly, you save 50% Billed monthly, cancel any time
- Everything in Business
- 5 websites and 5 bots
- 10,000 pages and 500 files
- 4,500 AI replies per month
- 4,500 action calls per month
- 10 seats with roles
- Advanced analytics and CSV export
- Reusable bot templates
Agency
Agencies and software houses
Billed $4,788 yearly, you save 50% Billed monthly, cancel any time
- 25 client workspaces and bots
- 50,000 pages and 2,000 files
- 12,000 AI replies per month
- 12,000 action calls per month
- Full white label with your domain
- Client logins and usage reports
- Templates across clients
- SSO, audit log, priority support
Prices in USD. Yearly billing halves the monthly price. Upgrades are charged right away and the new limits start once paid. Compare every limit
Customer service chatbot questions
Something else on your mind? Write to [email protected].
What can a customer service chatbot handle on its own?
The repeat questions: opening hours, delivery times, return windows, warranty terms, how to reset an account, what a plan includes. Anything written on your site or in your files it can answer, with the page it used.
When does the chatbot hand a conversation to a person?
In three cases you control: when it finds no answer in your content, when the visitor asks for a person, and when the message contains one of your handoff keywords such as refund or cancel.
Where do handed off conversations go?
To the inbox in your panel, with the whole thread and the email the visitor left. Your team can reply there, assign the conversation and mark it resolved.
Will customers know they are talking to a bot?
Yes. The widget shows the assistant name you choose and says it replies instantly. Being clear about it builds trust, and the handoff option is always there.
Is the human handoff included in every plan?
Yes. Handoff to your inbox is part of the Site plan and every plan above it. Tickets sent to an outside helpdesk come with Business and higher.
Hear how it answers your customers
Enter your website and ask the questions your team answers every day. Check the sources under each reply.